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News • Helsinki • Finland • 2012-10-11

The Customer is Always Right at Helsinki Airport

World Design Capital Helsinki 2012 at Helsinki Airport

Our goal is to ensure smooth and pleasent travelling via Helsinki Airport. Therefore, we work to improve the customer experience through service design, and we are the main partner of the World Design Capital Helsinki 2012.

Design Security Control now open in Terminal 1

We are currently testing a totally new kind of security check at Helsinki Airport. It feels and looks different.

In addition to smoother and better service, the implementation of the pilot line also emphasises an improved external setting and advance communication. This increases knowledge, and thus decreases the amount of stress caused by a lack of information. Read more.

Other actions throughout the airport to improve the passenger path

Passengers are notified of security check waiting time and they can use the easy and fast border control kiosks.

The short transit time, minimum of 35 minutes, is a benefit for transit passengers.

In addition to Finnish, Swedish and English, we provide passengers with information in Chinese, Korean, Japanese and Russian.

There is limitless, free-of-charge WIFI and lots of sockets available for all passengers at our airport.

Comprehensive and international range of restaurants and shops with leading domestic and international brands as well as highly appreciated Finnish design, have been thoroughly renewed.

This is a good foundation for the service reforms we will implement during the World Design Capital Year 2012.

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