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News • Helsinki • Finland • 2012-03-28

Helsinki-Vantaa Airport doubles as an art gallery

Our goal is to ensure smooth and pleasent travelling via Helsinki Airport. Therefore, we work to improve the customer experience through service design, and we are the main partner of the World Design Capital Helsinki 2012.

Customer experience is a combination of several individual factors: infrastructure, processes, services and most of all interaction between people. In fact, we believe that travelling is not only about movement, but about moments worth remembering.

The development of customer experience is a significant competitive advantage for Helsinki Airport, through which we can stand out from other airports. Already before 2012, we have taken actions throughout the airport to improve the passenger path.

Passengers are notified of security check waiting time and they can use the easy and fast border control kiosks.

The short transit time, minimum of 35 minutes, is a benefit for transit passengers.

In addition to Finnish, Swedish and English, we provide passengers with information in Chinese, Korean, Japanese and Russian.

There is limitless, free-of-charge WIFI and lots of sockets available for all passengers at our airport.

Comprehensive and international range of restaurants and shops with leading domestic and international brands as well as highly appreciated Finnish design, have been thoroughly renewed.

This is a good foundation for the service reforms we will implement during the World Design Capital Year 2012.

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